HOW IT WORKS
Solace Sleep Masks deliver a similar calming affect as our blankets by utilizing Deep Touch Pressure Stimulation. Our cooling design contours the face to eliminate light and stimulate pressure points around the eyes. The weighted eye masks are equipped with a adjustable back strap allowing the weight to be evenly distributed and are sure to block any disturbing surrounding lights for maximum comfort.
Weight: 0.75 - 1LB
Size: One size fits all with adjustable band
Material: One side made of ultrasoft microplush and the other side made of cooling satin
We offer Free Shipping for all orders of Weighted Blankets to the United States and Canada.
All orders received before 1:00 PM EST will be processed same business day. Orders placed after this time will be processed on the following business day. Tracking numbers will be sent via email as soon as the order is processed.
Please note that during holiday periods, shipments can be subject to delays of several business days due to high shipping volume.
- United States
All our orders to the United States will ship from our warehouse in Corona, California.
Free Shipping - Estimated delivery is between 3-6 business days. Orders to Alaska, Puerto Rico, Hawaii, Virgin Islands as well as orders to P.O. Boxes might be subject to a delay of 1-3 business days.
All our orders to Canada will ship from our warehouse in Montreal, Canada.
Free Shipping - Estimated delivery is between 5-10 business days. Orders P.O. Boxes might be subject to a delay of 1-3 business days.
We now offer international shipping. For more information, contact us via email with your full shipping address. Our shipping manager will respond to your inquiry by proposing all the shipping options available, including details such as estimated delivery time and pricing.
We offer a Risk Free 100 Nights period to try your Solace Weighted Blanket.
We are fully aware of how hard it might be to buy a weighted blanket online, without having the chance to touch and feel material prior to purchase. Also, your sleep quality is our priority and we want to make sure that your Solace Weighted Blanket is helping you feel more relaxed.
For these reasons, we are offering a 100% money back guarantee on your weighted blanket purchased from our website. We stand behind our product and we are now extending our free trial period to 100 nights! If you are not fully satisfied with the Solace blanket, we will refund it. No questions asked!
- Return Procedure:
Before any returns can be made, you must request a Return Merchandise Authorization (RMA) number. To obtain your RMA, email us at firstname.lastname@example.org with your:
- Full Name
- Order Number
- Reason for return
You should expect an answer in the next 24h, including your RMA and the full return and shipping instructions. We do not cover the return shipping fees and will not provide any return labels, which have to be fully paid by the customer. We will not accept nor refund packages that are returned without a RMA.
- Weighted Blanket Conditions
All returned weighted blankets must be in their original and undamaged condition and include all original components included in the package (PVC zipper bag, user manual, original cardboard box, free gift). If any accessory is missing, you might get charged a fee for the missing item. We reserve the right to charge a 25% cleaning fee if we judge that the blanket was returned in an abusive condition (dirt stains, pet hair, strong odors…).
- Payment Refund
The refund will be issued as soon as we receive your return package. We will credit the the full amount to your original payment method. You should expect to receive a confirmation via email once the refund has been processed. For Debit or Credit Card refunds, it might take up to 3-5 business days for the refund to appear on your statement.
Please note that any partial refunds will automatically void the warranty completely.
- Order Cancellations
We usually ship out orders within 24 business hours following the order. If you want to cancel your order, it must be done in the same time frame. However, we cannot guarantee that a cancellation will be possible due to our automated fulfillment system. As long as your order is not shipped, we will be able to cancel your order and refund 100% of your order. Once the order is shipped, the regular return policy will apply.
If you feel that you have chosen the wrong size or weight you can exchange the blanket within the first 30 days. We will provide you with a return label to send the blanket back for the exchange. As such, a standard fee of $25 will be applied to cover the cost of the return. That being said, we will cover the shipping fee for the new blanket.
In the case that there is a price difference, we will reimburse you (minus the $25 fee) or invoice you for the price difference.
Limited Warranty for Solace Weighted Products
This Limited Warranty applies to all Solace products purchased through https://www.solaceblankets.com and guarantees any manufacturing defects.
We strongly recommend that you inspect the inner blanket and duvet cover for any defects such as tears and holes upon receipt of your order.
In the event that you received the product defected, please contact us immediately at email@example.com to determine the problem and the most appropriate solution for you
Extended Lifetime Warranty
Register your blanket within the first 30 days to activate the extended lifetime warranty.