We offer a Risk Free 100 Nights period to try your Solace Weighted Blanket.
We are fully aware of how hard it might be to buy a weighted blanket online, without having the chance to touch and feel material prior to purchase. Also, your sleep quality is our priority and we want to make sure that your Solace Weighted Blanket is helping you feel more relaxed.
For these reasons, we are offering a 100% money back guarantee on your weighted blanket purchased from our website. We stand behind our product and we are now extending our free trial period to 100 nights! If you are not fully satisfied with the Solace blanket, we will refund it. No questions asked!
- Return Procedure:
Before any returns can be made, you must request a Return Merchandise Authorization (RMA) number. To obtain your RMA, email us at email@example.com with your:
- Full Name
- Order Number
- Reason for return
You should expect an answer in the next 24h, including your RMA and the full return and shipping instructions. We do not cover the return shipping fees, which have to be fully paid by the customer. We will not accept nor refund packages that are returned without a RMA.
- Weighted Blanket Conditions
All returned weighted blankets must be in their original and undamaged condition and include all original components included in the package (PVC zipper bag, user manual, original cardboard box, free gift). If any accessory is missing, you might get charged a fee for the missing item. We reserve the right to charge a 25% cleaning fee if we judge that the blanket was returned in an abusive condition (dirt stains, pet hair, strong odors…).
- Payment Refund
The refund will be issued as soon as we receive your return package. We will credit the the full amount to your original payment method. You should expect to receive a confirmation via email once the refund has been processed. For Debit or Credit Card refunds, it might take up to 3-5 business days for the refund to appear on your statement.
- Order Cancellations